Logistics & Supply Chain
Real-Time Fleet Visibility Platform for a Regional Logistics Operator
Giving dispatchers and customers real-time visibility into fleet location and delivery status, replacing a phone-based tracking process.
Logistics & Supply ChainA regional logistics operator
Client details anonymized for confidentiality.
The challenge
Dispatchers tracked deliveries primarily through phone calls to drivers, and customers had no way to check delivery status themselves.
- Dispatchers spent a large share of their day fielding status-check calls from both drivers and customers.
- Delayed shipments were often discovered only after a customer complained.
- There was no historical record of delivery performance to spot recurring problem routes.
The solution
We built a real-time tracking and dispatch platform that pulls GPS data directly from existing fleet hardware into a live dispatcher dashboard.
- Built a dispatcher dashboard showing live fleet location and delivery status across all active routes.
- Added automated customer notifications for delivery status changes, reducing inbound status-check calls.
- Logged historical delivery data to make recurring problem routes visible for the first time.
Technologies
Tools we build with
Node.jsReactPostgreSQLKafkaAWSMapbox
Results
The outcome
Dispatchers spent noticeably less time on status-check calls, and delayed shipments started getting caught before customers had to ask.
Significantly reduced
Dispatcher call volume
Real-time
Delivery visibility
Faster
Exception handling
Client details anonymized for confidentiality. Figures reflect the representative outcomes this type of engagement targets.
Preview
Product screenshots
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